Support and FAQ for Text Messaging
Q) What is Text Messaging?Q) How Do I Send a Text Message?
Q) Can I Use My Mobile Phone to Text?
Q) Do I Have to Pay to Participate?
Q) I Tried To Participate and Nothing Happened. What Now?
Q) How Do I Know If My Text Message Was Received?
Q) I Have a Prepaid Subscription. Can I Still Participate?
Q) I Can Text Message With My Friends, But I Get Error Messages if I Try to Send a Message to You. What's Wrong?
Q) I Entered A Text Contest. How do I Know What Number I am in Relation to the Winner?
Q) What is Text Messaging?
A) It's like mini-email. Text messaging is a service that allows you to send messages of up to 160 characters long from your digital mobile phone. The message is shown in the display window of your digital phone. SMS (Short Message Service) is another expression for text messaging.
Q) How Do I Send a Text Message?
A) Every manufacturer implements text messaging on their handsets in a different way. For a definitive guide, you should consult your manufacturer's handbook or website. But in general;
1. Go to the 'Messages' part of your menu.
2. Select 'Create New'...'Text message'.
3. Type your Message or 'KEYWORD' on the message contents (you may need to press the same key multiple times to get the right letter).
4. Send the message to the advertised short code.
Q) Can I Use my Mobile Phone to Text?
A) Assuming your phone actually supports text messaging, the following wireless carriers are participating in this service:
- AT&T
- Verizon Wireless
- T-Mobile
- Sprint/Nextel
- Alltel
- Virgin Mobile
- US Cellular
This is not an exclusive list. You should check with your carrier to see if they support messaging to 'common short codes' & if your phone plan currenty supports texting.
Q) Do I Have to Pay to Participate?
A) This service is charged at your carrier's Standard Rates. KRMG does not charge you! This means that you are charged the usual fee for a text message as per your agreement with your carrier. Some promotions and downloads may be charged a premium. IN ALL CASES, you will be notified of this charge in advance and will be asked to confirm that you accept this charge before you are actually billed. Check with your wireless carrier to get an overview of the different text messaging plans that they offer.
Q) I Tried to Participate and Nothing Happened. What Now?
A) If you try to participate at a peak time of day, it may take some time before you receive the response message. If you are in an area with poor service, the response message may not be able to get to your mobile phone. This is a good note that your provider might not support short codes, or your phone plan does not support text messaging. Either way, check with your provider.
Q) How do I Know if My Text Message Received?
A) If we received your text message, in most cases we will generate a response back to you immediately, but you should allow a few minutes to be sure. If you did not get a response, this could be because of...
- Connectivity and coverage issues in the send and/or receive process
- Your phone, carrier or carrier plan does not participate in 2-way text messaging across a 5 or 6 digit short code. (Note: Some carrier plans are person to person ONLY.)
- You sent it to the wrong number
Q) I Have a Prepaid Subscription. Can I Still Participate?
A) You should discuss this with your wireless carrier.
Q) I Can Text Message With My Friends, But I Get Error Messages if I Try to Send a Message to You. What's Wrong?
A) Some carriers allow only person-to-person text messaging. Check with your wireless carrier to be sure.
Q) I Entered A Text Contest. How do I Know What Number I am in Relation to the Winner?
A) Unfortunately you do not know what number you are and we can't send out an exact number. The system does keep track of the number automatically and when that specific number has been met, the winning message will be sent. The key is in the message you receive when you text in. So keep trying if you don't get a winning message right away!
For example:
- All those who text in and are not the 7th text will get a message back that basically says try again, you're not it.
- The 7th text will get a special winning message with instructions and a code.
- All those texts beyond the 7th text will get a "Sorry a winner has been chosen" message. Listen to see who won, and when we might do this again.
If the above information does not adequately address your needs, please contact KRMG's webmaster:
Email: webmaster@krmg.com
PLEASE INCLUDE YOUR NAME, YOUR CELLPHONE NUMBER, A CALL BACK NUMBER, AND DETAILS OF YOUR QUESTION
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