By Fox23.com News Staff
After experiencing an outage, Verizon says they will be offering a credit to customers that were affected.
“Yesterday, we did not meet the standard of excellence you expect and that we expect of ourselves,” the company said in a social media post. “To help provide some relief to those affected, we will give you a $20 account credit that can be easily redeemed by logging into the myVerizon app. You will receive a text message when the credit is available. On average, this covers multiple days of service. Business customers will be contacted directly about their credits.”
Yesterday the company experienced a nation-wide outage that interrupted customer calls. They say if customers are still having trouble connecting, they advise them to restart devices saying it is the fastest way to reconnect.
“This credit isn’t meant to make up for what happened. No credit really can. But it’s a way of acknowledging your time and showing that this matters to us.” Verizon says. “
