By Fox23.com News Staff
BROKEN ARROW, Okla. — The City of Broken Arrow said its new Solid Waste and Recycling collection policy for holidays will begin on Labor Day.
The city said Solid Waste and Recycling Crews will now continue with their regular collection routes and provide services for the majority of holidays that happen to fall on Monday through Thursday.
However, service will still be suspended on Thanksgiving, Christmas and New Year’s since disposal and processing sites are closed during those holidays.
“Our top priority is providing first-class curbside collection services for our customers,” explained Jerry Schuber, the Director of Solid Waste and Recycling for Broken Arrow. “This schedule change will minimize confusion, disruptions in customers’ weekly routines and requests for missed service that often coincide with a holiday slide. It also maintains a consistent schedule for our customers and employees, while prioritizing our commitment to delivering on the high standards our customers expect from us.”
Previously, customers’ service days would slide to the next day around 11 times per year for city-observed holidays. If a holiday occurred on a Monday, this meant every customer in the city would experience their service occurring on a different day than usual.
For Thanksgiving, only Thursday customers will be impacted, with service moving to Friday for those customers on the week of the holiday.
The city said it hopes the change will improve customer service by establishing a more stable schedule and contribute to a more positive customer experience.
